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Contact Us

How should I sign for the goods?

All goods should be inspected as soon as they are delivered and any damage reported to the carrier by writing on the docket. If the carrier will not wait, please sign as damaged. Any claims for damage must be put in writing to us within 24 hrs of delivery.  If any damage is noted, photographs must be taken  BEFORE the item is sited. 

How about Installation?

Our prices do not include installation. We are often able to recommend a local Distributor or Engineer who can carry out any installation required.

A qualified Engineer or Distributor can check that you have sufficient gas or electrical power, also to make sure you can get the appliance through the doors and round any awkward corners (some equipment can be made narrower to go through narrow doorways).

Pipe size, distance from meter and amount of equipment being fed from the meter are all important aspects to consider. For larger schemes we would recommend a full site survey to ensure the equipment is suitable and to identify any potential problems.

If you have any queries you are welcome to call our Technical Department to confirm details on our equipment.

Is Delivery included?

We offer free delivery to mainland UK destinations. We are also happy to quote you for delivery offshore by airfreight or by sea freight. Certain oversized items will incur a delivery charge, as will some Highland locations. Please ask the sales team for full information.

Standard delivery is kerbside only, siting and installation may be arranged at an additional cost.

It is your responsibility to check the equipment will fit through doors.

Timed deliveries can sometimes be arranged.  If only smaller vehicles can access the site, then you MUST let us know in advance as deliveries can be made on vehicles up to 18 tonne. Abortive deliveries will be charged if you have not advised us of this fact.

How long will delivery take?

Standard delivery is 2-3 days but next day can often be available at extra charge. Delivery time for special order items will be advised at the time of order.

If you need your item very quickly please check with us by sending an email to [email protected] or by phoning us on 01455 559969

Are your items in stock?

Many items are available ex stock for immediate delivery.

Some items are made to order and have an extended delivery period, please check with us by sending an email to [email protected] or by phoning us on 01455 559969

What is your Returns & Cancellation Policy?

Returns are subject to a 25% handling fee, plus transport, which covers the cost of administration, labour and restocking. All equipment must be in its original packaging, unused and undamaged.

Please call us to discuss the return and agree any charges that may apply. Once we have agreed the return and received the item back at our warehouse, we can arrange a refund or credit note less any handling charges.

It is generally not possible to cancel special order goods once they have been put into production, nor to return special order/bespoke items which we do not stock so please contact us for clarification.    

What is the warranty period? Are there any exclusions?

Most of our equipment is provided with a 2 year parts and 1 year labour warranty. Some items have an extended warranty, please check individual products on our website or contact our Sales Office for clarification, 01455 559969 or [email protected].

Equipment must be installed and serviced regularly by a qualified engineer.

Water softeners must be fitted to all equipment that is fitted to a water supply.

Equipment wrongly specified or not used in accordance with the instructions or cleaned regularly won’t be covered.

Gaskets, glass panels, pizza stones and light bulbs are not covered by the warranty.

How do I place a warranty call?

Please contact us with the model, serial number and date of purchase of the item.

You can contact us for warranty calls on 01455 559969 or email [email protected]

How can we make payment?

Payment can be made by bank transfer or credit/debit card for customers who do not have account facilities. Payment by cheque can take up to 7 days to clear.

If you wish to open a credit account with us please email [email protected]

Can I open a Trade Account?

We welcome inquiries from bona fide Distributors, please complete the form or call us on 01455 559969

Please contact the Sales Office for Trade discounts.